Cancellation & Reactivation Drooms FLEX
Can a data room be cancelled before the recurring billing date? Do I get a refund?
Yes, sign in to your Drooms FLEX account and open the ‘Account’ page. Click on ‘More’ in the respective Drooms FLEX data room tile and select ‘Cancel data room’. However, we do not issue a refund. As you pay upfront for the data room, you can use the data room until the end of the billing/subscription period. After that the data room will be closed and the subscription will end.
Can I reactivate a cancelled data room?
Yes, sign in to your Drooms FLEX account and open the ‘Account’ page. Click on the ‘Reactivate’ button in the respective Drooms FLEX data room tile. If you do not reactivate the cancelled data room before the next billing date displayed next to the ‘Reactivate’ button, the data room will be closed.
Can I reactivate a closed data room?
Yes, you can still reactivate a closed Drooms FLEX data room up to 4 weeks after it was closed by clicking on the ‘Reactivate’ button. Then you will need to proceed to the check-out again, but the due pro-rata charge for the remaining days of the current billing period will be added to the newly starting, next monthly recurring invoice.
Please note that the billing date does not change. The deadline for reactivating a data room is displayed next to the ‘Reactivate’ button on the data room tile. After that date, if not reactivated, the data room will be deleted/archived.
Can I cancel an unpaid room?
No, if the Drooms FLEX data room is unpaid and the debt is not covered until the next regular monthly billing date, the subscription will automatically end.