Charlotte Peers sees the biggest gains in efficiency and control from using the Drooms platform for their transactions. With Drooms’ search, AI powered redaction and indexing capabilities, the team can locate key clauses in seconds, protect sensitive information and generate an index that feeds directly into the disclosure letter instead of being built manually. “From an efficiency and ease of use perspective, Drooms stands out from other data rooms we come across on transactions,” says Charlotte.
As the seller responds to the DDQ and the same document appears under several questions, Myerson Solicitors uses the approval workflow to remove duplicates and keep the data room uncluttered and easy to navigate. Paired with granular permissions and controlled access, this gives the firm a faster, more reliable disclosure process on complex transactions and supports smoother collaboration between corporate, employment and property specialists as well as external advisers.
Myerson Solicitors’ positive experience with Drooms is reinforced by the support provided by the customer success team. When a new room is required, the firm sends its preferred folder structure and can rely on Drooms to configure the environment quickly in line with that template. This reduces the administrative burden on lawyers and allows them to begin substantive work sooner. “It makes a real difference having a consistent contact at Drooms who knows our firm and our deals, rather than dealing with anonymous support or chatbots,” says Charlotte.
The firm values the speed of response when clients encounter issues. The customer success team steps in quickly, whether to troubleshoot technical problems or to help users get more out of the platform’s features. Having direct contacts, including an account manager and a regular point of contact in customer success, means Myerson Solicitors does not have to repeat its needs to different representatives or rely on generic automated support. The firm is exploring how to extend the platform’s use beyond the corporate team to departments such as commercial litigation and property, underlining the value it sees in a centralised deal platform across the firm.
