Cancellation & Reactivation Drooms FLEX (FAQ)
As of June 2026, Drooms launched the new Drooms Company Account for ordering and managing Drooms subscription plans and projects. The information below may not be fully applicable anymore.
-> for more details see Drooms Company Account vs. Drooms FLEX
-> for more details see also Drooms Company Account Details
Can a data room be cancelled before the recurring billing date? Do I get a refund?
Yes, sign in to your Drooms FLEX account and open the ‘Account’ page. Click on ‘More’ in the respective Drooms FLEX data room tile and select ‘Cancel data room’. However, we do not issue a refund. As you pay upfront for the data room, you can use the data room until the end of the billing/subscription period. After that the data room will be closed and the subscription will end.
Can I reactivate a cancelled data room?
Yes, sign in to your Drooms FLEX account and open the ‘Account’ page. Click on the ‘Reactivate’ button in the respective Drooms FLEX data room tile. If you do not reactivate the cancelled data room before the next billing date displayed next to the ‘Reactivate’ button, the data room will be closed.
Can I reactivate a closed data room?
Please note that the billing date does not change. The deadline for reactivating a data room is displayed next to the ‘Reactivate’ button on the data room tile. After that date, if not reactivated, the data room will be deleted/archived.
Can I cancel an unpaid room?
No, if the Drooms FLEX data room is unpaid and the debt is not covered until the next regular monthly billing date, the subscription will automatically end.