Retrying Failed Drooms FLEX Payments

As of June 2026, Drooms  launched the new Drooms Company Account for ordering and managing Drooms subscription plans and projects. The information below may not be fully applicable anymore.

-> for more details see Drooms Company Account vs. Drooms FLEX

-> for more details see also Drooms Company Account Details

If a recurring payment fails for any reason, your Drooms FLEX data room will be automatically closed. If this happens, you will be informed by email regarding the next steps to take.

To retry a failed payment, proceed as follows:

• First, please settle your payment issues with your bank and payment provider, and also check your payment method for your Drooms account and update it, or define a new one, if needed.
• To update your payment method, open shop.drooms.com/settings and sign in.
• Once you have settled the payment issues and made sure to have a valid payment method defined, switch to the tab ‘Billing’ in the Drooms FLEX online shop, if you are already signed in there.
• The Billings page lists all invoices, successful as well as failed ones. Click on ‘Retry’ to retry the particular payment that failed.
• If your payment method is valid and the failed payment can now be successfully deducted, your Drooms FLEX data room will be instantly opened again, and the monthly subscriptions will continue as usual.