Retrying Failed Drooms FLEX Payments
If a recurring payment fails for any reason, your Drooms FLEX data room will be automatically closed. If this happens, you will be informed by email regarding the next steps to take.
To retry a failed payment, proceed as follows:
- First, please settle your payment issues with your bank and payment provider, and also check your payment method for your Drooms account and update it, or define a new one, if needed.
- To update your payment method, either visit our website www.drooms.com to click on the link ‘FLEX account’ at the top right, sign in to the Drooms Shop with your Drooms credentials, and switch to the tab ‘Settings’, or simply open in your browser the following page: shop.drooms.com/settings and sign in.
- Once you have settled the payment issues and made sure to have a valid payment method defined, switch to the tab ‘Billing’ in the Drooms FLEX online shop, if you are already signed in there.
- Otherwise, either visit our website www.drooms.com to click on the link ‘FLEX account’ at the top right, sign in to the Drooms Shop with your Drooms credentials, and switch to the tab ‘Billing’, or simply open in your browser the following page: shop.drooms.com/billing and sign in.
- The Billings page lists all invoices, successful as well as failed ones. Click on ‘Retry’ to retry the particular payment that failed.
- If your payment method is valid and the failed payment can now be successfully deducted, your Drooms FLEX data room will be instantly opened again, and the monthly subscriptions will continue as usual.
Please note that we do not issue a refund for the time you were not able to access your data room.
If the data room is not paid within one month after the recurring payment fails, the data room will be archived/deleted permanently.