Helpcentre / Drooms Administration / Q&A Configuration / Q&A Setup (Basic)
Q&A Setup (Basic)
Key steps:
- Select the “Q&A” bar in the project’s and data room’s tab bar.
- Select the steps for question and answer
- Click on “Save and continue configuration”
- Step 1 – Create and link teams: Drag and drop the desired users (groups) onto the question and answer side.
- Step 2 – Assign index points: Assign the index points to the answer team under point 2 by dragging and dropping them onto the index points.
- Step 3 – Edit settings: Make settings for the teams, such as access and exclusion date, question limit, and visibility within the team.
- Also define on the answer page who can see questions and questioners and who can create FAQs.
- Save the configuration.
- Click on “Activate” to start the Q&A.
Precautionary measures:
- Once the Q&A has been activated, the basic steps can no longer be changed.
- Make sure that the assignment of teams to index points is done correctly.
Tips for efficiency:
- Drag teams flexibly to the question or answer sides.
- The team settings can be edited at any time and additional users can be added.
- Use the option to create FAQs to answer recurring questions.
By following these steps, you can effectively configure a Q&A system and provide teams with a structured way to ask and answer questions.