Drooms Code of Conduct
The Drooms Code of Conduct is used by the Drooms Group to set out its core values and ethical standards, including integrity and compliance with the law. Our corporate culture is guided by these core values.
Our Code of Conduct provides a clear framework for our decisions and actions. All Drooms staff are required to adhere to the principles set out in the Code of Conduct, ensuring that the business remains accountable and takes responsibility for the role it plays in society.
Download the Drooms Code of Conduct here.
In addition to the Drooms Code of Conduct, our compliance reporting process is a vital component of our compliance management system. Unethical, illegal and irresponsible actions harm the Drooms Group and its stakeholders, i.e. customers, shareholders, service providers, partners and employees. As such, whistleblowers can make a significant contribution in combating and preventing illegal and problematic activity.
We have provided several ways for our employees, business partners, customers and service providers to approach us should they wish to report potential compliance violations involving the Drooms Group.
In addition to the option for our employees to report incidents directly to their immediate supervisors or to the Drooms Legal or Infosec teams, Drooms also operates an electronic whistleblower system, which can be used by both employees and other stakeholders. This platform facilitates protected communication between whistleblowers and the unit responsible for compliance reporting at Drooms. The system allows whistleblowers to decide for themselves whether they want to provide their name or remain anonymous.
The electronic whistleblower system
For whom was the whistleblower system designed?
Any employee who gains knowledge of illegal or problematic activity should use our whistleblower system if they feel they are unable to discuss the issue with their supervisor.
However, any other Drooms stakeholder, i.e. customers, shareholders, service providers, partners, etc., who gains knowledge of illegal or problematic activity can also use the whistleblower system to report information.
Failing to act and burying our head in the sand will only increase the damage caused and the frustration that comes with making a mistake.
We want to assure potential whistleblowers that acting with integrity will never work to their disadvantage.
However, users should be advised that the system is not intended to be used to knowingly provide false or defamatory remarks or information.
What kinds of violations should be reported using the whistleblower system?
Whistleblowers can use the hotline to report illegal activity or failures to act involving the Drooms Group, including information on violations relating to:
- fraud and property-related crime (such as theft, bribery and other monetary rewards, fraud, or embezzlement)
- the protection of privacy and personal data
- a breach of confidentiality or disclosure of trade secrets
- conflicts of interest
- infringement of antitrust law and/or competition law, copyright infringement or infringement of trademark rights
- violations of money laundering regulations; insider trading
- accounting manipulation
- environmental protection
- health, occupational safety and operational safety
- bullying and discrimination in the workplace
- breaches of network and information systems security
Please note: Our whistleblower system should not be used to submit queries or complaints to our Customer Support Services or to our Technical Support Service.
If you wish to get in touch with our support teams, please contact:
Technical Support (reporting errors and problems):
Please note that our whistleblower system does not function on an emergency basis.
How should information be submitted?
Information can be submitted through our electronic whistleblower system or by calling our whistleblower hotline.
Whistleblowers can access the whistleblower hotline by calling +49 69 9999 8839. The hotline is open from 9am to 5pm, Monday to Friday.
We recommend submitting reports via our electronic whistleblower system. Using the electronic whistleblower system on our website does not permit us to track you. Reports can be submitted anonymously and without trace.
You can also access our electronic whistleblower system by scanning the following QR code: